Customer Notice - COVID19

Special Update- NSW Health 16.04.20


On 16th April 2020, NSW Health updated operating policies for massage therapists under the Public Health Order 2020.


In summary, "premises providing remedial massage and other massage therapy services are not massage parlours. They are premises providing a health service and are not required to close". 

The full statement from NSW Government Health is copied below or can be viewed by clicking their website link here:



COVID-19 - Health services and therapies


Under the the Public Health Act, a health service includes “optical dispensing, dietitian, massage therapy, naturopathy, acupuncture, speech therapy, audiology and audiometry service”.

The Public Health (COVID-19 Restrictions on Gathering and Movement) Order 2020 requires certain premises to close, including spas, nail salons, beauty salons, waxing salons, tanning salons, tattoo parlours or massage parlours. This does not apply to premises offering health services.

For example, premises providing remedial massage and other massage therapy services (including lymphoedema therapy, Bowen therapy and myotherapy) are not massage parlours. They are premises providing a health service and are not required to close.

People providing health services may include non-registered health practitioners. All non-registered health practitioners must comply with the code of conduct for non-registered health practitioners. The code requires, among other things, that “a health practitioner must adopt standard precautions for the control of infection in his or her practice.”

Health services that continue to operate should implement processes to minimise risk of transmission, including screening clients for symptoms or contact with a person with suspected or confirmed COVID-19, identifying and excluding unwell staff members, social distancing measures where feasible e.g. waiting rooms, and infection control procedures including access to soap and water or hand sanitising and enhancing environmental cleaning.

The Health Care Complaints Commission can issue a prohibition order against a practitioner who fails to comply with the code and who poses a risk to the public. A prohibition order can prevent the practitioner from practising or place conditions on their practice.​


Maintaining A Safe Environment For You & I

Eclipse Massage Studio cleanliness standards are purpose-built to ensure that good hygiene is a priority. These standards are maintained & upheld at my studio every day of the year, and include:

  • Ensuring hand sanitiser is readily available.

  • Ensuring my hands are thoroughly washed with soap and water throughout the day, specifically pre- and post-treatment.

  • Being vigilant with hygiene standards ensuring all surfaces and products are cleaned with a high-grade disinfectant spray.

  • Ensuring all towels are newly laundered and fresh between each client.

Since the outbreak of COVID-19, some additional standards have been implemented to mitigate this specific risk. These additional standards are:

  • Checking my daily wellbeing to ensure I'm healthy and have not been in contact with anyone who has recently travelled. 

  • Processing contactless payment transactions where possible.

  • Requesting that unwell clients, or clients who have recently travelled, cancel/re-book their treatment for a later date.


I believe it is important to provide this information to ensure my clients feel comfortable visiting my massage studio and can focus on rest and relaxation during their treatment.

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